Doris Jandel is an e-learning author at ICON. She has been designing and authoring scripts for online trainings since 2018. Before that she worked for 14 years as a corporate trainer and program manager. In that position she was amongst others responsible for the design and development of training programs and learning plans for different roles and experience levels. Find out more on LinkedIn:


    1. Thank you so much for the praise and I really do think that the Persona Guide gives great instructions how to generate personas for your training.

  1. Hi! Can I ask, when did you upload this case study? I just need the year cz I’ll be using this for our reference on our research. Thank you!

    1. Dear Adira,
      I am glad that my article was useful for your research. I would really like to see the paper once you are finished. I wrote this article last year. It was published 10 Nov 2020.
      Hope this helps? Let me know if I can be of any additional assistance.
      Have a great day.

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